QQS: The Proven Formula to Win at Work

Have you ever felt like you’re doing everything right? You show up, put in the work, and meet expectations, yet somehow, recognition is slow, opportunities are rare, and you’re overlooked.

That might be because effort alone is not enough.

I recently came across a concept by Napoleon Hill that offers real insight into how we market ourselves or our services. Whether you’re building your hustle, climbing the career ladder, or hunting for legit online jobs in Kenya, this idea is worth your attention.

It’s called the QQS Formula: Simple to understand and powerful when applied.

1. Quality of service

The first element of the QQS formula is about the standard of work you produce. Are you paying attention to detail? Are you doing your best… every time? The quality of your service reflects how seriously you take your craft. People remember excellence, and that memory often translates into trust, referrals, or job offers.

If you’re doing average work in a competitive market, you risk being easily replaced. Quality keeps you in demand.

Example:

A freelance copywriter who carefully researches a client’s business, writes persuasive and error-free content, and meets deadlines consistently stands out quickly. Clients can sense the effort behind the work, and that professionalism often leads to repeat projects and word-of-mouth recommendations.

2. Quantity of service

This refers to how much you actually deliver. Are you thorough? Do you finish the job completely? Do you go slightly beyond what was expected, not because you’re trying to impress, but because it’s become your standard?

Being consistent and reliable in the volume of what you deliver is one of the easiest ways to stand out in crowded industries.

For example, consider a freelance photographer hired to cover a birthday party. Beyond the main event shots, she also captures behind-the-scenes moments, edits a short highlight reel, and sends a thank-you email with a few bonus photos. That little extra is not expected, but it leaves a lasting impression and leads to referrals.

3. Spirit of Service

This is the one most people ignore. Beyond what you do or how much you do, the attitude you bring to it matters. Do you work with a cooperative mindset? Are you someone others enjoy dealing with?

A good attitude creates opportunity. A bad one silently closes doors. Your energy affects how your service is received and how long people want to keep working with you.

Example: A clothing outlet owner greets each customer warmly, offers helpful suggestions without being pushy, and remains patient even when a customer takes time deciding. They listen attentively and treat everyone with the same respect, whether the person is buying one item or five. That kind of energy leaves a positive impression and often turns first-time shoppers into loyal customers.

So, what does this mean for you?

If you’re focused only on technical skills or qualifications, you might be missing the bigger picture. The people who get ahead are often those who consistently combine these three things: quality, quantity, and a great attitude.

Clients, employers, and partners notice all three. And if you want to attract better work or build long-term trust, the QQS formula gives you a clear path.

Try this

As you think about the service you currently offer, ask yourself:

• Am I delivering it at the highest quality I can?
• Am I thorough and dependable in how much I deliver?
• Am I easy to work with and pleasant to be around?

Start checking those boxes, and you’ll start standing out without shouting.

Next, we’ll talk about some of the real things that hold us back. These are the subtle barriers that stand between us and the success we want, or even the best version of ourselves. You might be surprised by what shows up.

Ezekiel Maina

Ezekiel Maina is the brains behind ContentGenics, where he pairs creativity and strategy to craft B2B and B2C content that real people love to read. He has written for brands like House Digest, iFoundries, Harmony Home Medical, Postaga, and BeamJobs, and covered topics like home improvement, real estate, freelancing, digital marketing, career growth, food & travel, automotive, durable medical equipment (DME), and Cannabis. By day, he’s crafting content, catching up with clients from his home office, lost in a good book, or occasionally chasing nature and greenery in another county. By late evening, he’s typically deep in a documentary rabbit hole on Netflix or YouTube.